Main types of e-commerce fraud experienced by merchants worldwide 2024

Published by Lynn Beyrouthy, Aug 7, 2024

In 2024, refund/policy abuse was the most common type of fraud experienced by just under half of online merchants worldwide. First-party misuse (also known as “friendly fraud”) affected another 45 percent of merchants. Both refund/policy abuse and first-party misuse occur post-purchase, so unlike phishing or card testing, are not attacks that can be stopped in real-time, making them more difficult for online merchants to manage.

Most common types of fraud experienced by online merchants worldwide in 2024

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Release date

March 2024

Region

Worldwide

Survey time period

October to December 2023

Number of respondents

1,166 merchants involved in eCommerce fraud and payment management

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific and Latin America. Small, medium and large companies were considered.

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Overview

5

Consumer experience

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Attacks on merchants

7

Fraud management

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Spotlight: United States

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Topics

E-commerce fraudE-commerce worldwideU.S. internet users and cybercrimeCybercrime and the financial industry in the United StatesChatGPT and cybercrime
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